Returns & Exchanges
The Shops at the Denver Art Museum want you to be completely satisfied with your purchase; if you are not, we accept returns on most items within 30 days of receipt. All returned merchandise must be in its original, unused condition and accompanied by the original sales receipt.
Initiate Your Return
Contact our customer service team via email or phone to request a Return Authorization number and confirm your item's eligibility.
Prepare Your Package
Securely pack the item in its original packaging, including all tags and documentation, to ensure it is protected during transit.
Ship the Item
Affix the provided return label or use a trackable shipping method to send your package back to our Denver gallery location.
Receive Your Refund
Once our team inspects the returned merchandise, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing