Frequently Asked Questions
Everything you need to know about shopping with the Denver Art Museum.
How long will it take to receive my order?
Standard domestic orders typically process within 2-3 business days and arrive within 5-7 business days. You will receive a tracking number via email once your package has shipped.
What is your return policy for online purchases?
We accept returns on most items within 30 days of purchase, provided they are in their original condition and packaging. Please note that sale items and digital downloads are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Are museum member discounts available online?
Absolutely! Members can sign in to their account to automatically apply their 10% discount to eligible items at checkout. Ensure your membership is active to see the savings.
Can I purchase a gift card for the shop?
Yes, we offer digital gift cards that can be used for any online purchase. These are delivered via email and contain instructions on how to redeem them at checkout.
What should I do if my order arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our customer service team within 48 hours of delivery with photos of the damage to arrange a replacement or refund.